A customer asks.

Reva gives the enquiry an owner.

Your team sees it. One person takes it.

They answer where they already work.

The answer reaches the customer.

The next step stays in view.

9:41
MeeraExample customer · your business phone
Today
Messages and calls are end-to-end encrypted.
Necklace design
9:41
Can you share some details?9:41
Could I see it in the shop?9:41
Here are the design details. Would you like to arrange a visit?
Design details · attached
9:41
Yes, I’d like to visit.9:41
Enquiry · Necklace design

Share the necklace details.

SalesDepartment queueTaken by a Sales teammate
Next step

Arrange a visit

Follow-up open · same Sales teammate

“Yes, I’d like to visit.”
WHATSAPPSales teammate A
Reva

Sales has a new enquiry: share the necklace details.

Take itTaken by your teammate
WHATSAPPSales teammate B
Reva

Sales has a new enquiry: share the necklace details.

Take itTaken by your teammate
WHATSAPPSales teammate C
Reva

Sales has a new enquiry: share the necklace details.

Take itTaken by your teammate
Other Sales teammates: already taken.
9:41
RevaYour conversation with Reva
Today
Messages and calls are end-to-end encrypted.
Sales has a new enquiryShare the details for the necklace.
Customer enquiry
9:41
You took this enquiry.9:41
Share the design details and offer a visit.9:41
Your answer is attached to the work.9:41
Meera · Customer enquiryCan you share some details?9:41
Share the design details and offer a visit.9:41

Work follows the chats and review settings you choose.

For eligible teammates with WhatsApp access set up.

Reply through Reva · Coming soon

An answer is not the same as a finished enquiry.