Legal
Terms of service
These terms govern access to Reva websites, pilot workspaces, and product services. A signed order, pilot agreement, or service agreement controls if it states different terms.
1. Using Reva
You must be authorized to act for the organization that creates or uses a workspace. You are responsible for accurate account information, protecting login access, assigning appropriate roles, and promptly removing access when a person no longer needs it.
Pilot and preview features may change as they are validated. Reva will not knowingly present a test fixture, partial connection, or unsupported channel as complete production coverage.
2. Customer data and permissions
The customer retains its rights in data it provides or connects. The customer gives Reva the limited permission needed to host, process, transmit, and display that data for the service. The customer is responsible for having the notices, consents, employment permissions, messaging opt-ins, and other legal rights required for its use.
Reva may suspend a source or action that appears unauthorized, unsafe, unlawful, or inconsistent with the configured approval and retention policy.
3. WhatsApp and connected services
WhatsApp Business features depend on Meta approval, customer-owned assets, number eligibility, template and service-window rules, payment status, provider availability, and the customer's continued compliance with Meta and WhatsApp terms. Reva does not control those external decisions or guarantee that every number, history window, message type, group, or companion client is supported.
The customer authorizes each connected asset and remains responsible for opt-in, opt-out, message content, commerce rules, and charges imposed by Meta or another connected provider.
4. Prepared work and approvals
Reva may classify, summarize, translate, retrieve evidence, or prepare a draft or next action. Prepared work can be incomplete or incorrect and must be reviewed in context. During the Customer Desk pilot, every AI-prepared external reply requires human approval. Consequential prices, promises, payments, returns, identity changes, and system actions require the configured review.
A sent message is not proof that the underlying business matter is complete. The customer remains responsible for the final decision, communication, and operational outcome.
5. Acceptable use
You must not use Reva to:
- Access, monitor, upload, or disclose data without authority.
- Send unlawful, deceptive, abusive, discriminatory, or unsolicited communication.
- Bypass approvals, provider limits, access controls, or security measures.
- Scrape personal WhatsApp accounts, capture private calls without authority, or use unofficial session automation.
- Probe or disrupt the service, introduce malicious code, or attempt cross-organization access.
- Use outputs as a substitute for professional legal, tax, financial, or safety advice.
6. Service changes, fees, and third-party costs
Paid terms, usage limits, support, and renewal are defined in the applicable order or agreement. Connected-provider charges, including customer-funded Meta messaging and billing, are separate unless the agreement says otherwise. Reva may change or discontinue preview features, but will use reasonable care to preserve customer access and deletion options for retained data.
7. Ownership and feedback
Reva and its underlying software, product design, and documentation remain the property of their respective owners. Customer data and customer-specific business records remain the customer's. If you provide feedback, Reva may use it to improve the service without identifying your confidential business data.
8. Disclaimers and responsibility
Except where an agreement or applicable law says otherwise, the service is provided on an "as available" basis. Reva does not guarantee uninterrupted provider access, perfect message delivery, complete historical reconstruction, or error-free prepared work. Each party remains responsible for losses caused by its own breach, unlawful conduct, or misuse. Any negotiated warranty, liability cap, indemnity, governing law, and dispute process appears in the applicable signed agreement.
9. Suspension, termination, and deletion
An organization may stop using the service and request deletion under the data deletion instructions. Reva may restrict or suspend access to protect customers, comply with law or provider rules, respond to non-payment, or investigate a material breach. Where practical, Reva will give notice and a way to cure the issue.
10. Contact
Questions about these terms can be sent using the contact address above. Do not include passwords, platform tokens, customer exports, or full message histories in ordinary email.