Reva Terms of Service

Signed customer agreements

A signed pilot agreement, order form, subscription agreement, data-processing agreement, or other written agreement between Ritava Labs LLC and a customer may supplement or replace parts of these Terms. Where a signed agreement conflicts with these online Terms, the signed agreement controls.

1. Acceptance and authority

By accessing or using Reva, the person accepting these Terms confirms that they have read and agreed to them and are authorized to act for the relevant business. If that person lacks authority, they must not accept these Terms or use Reva on the business's behalf.

2. Eligibility and business use

Reva is offered for business use. Users must be legally able to enter this agreement, provide accurate information, maintain account security, and use the service only for lawful business purposes. The customer is responsible for its authorized users and their compliance with these Terms.

3. Reva service

Reva may provide customer conversations, communication integrations, calls and call records, relationship information, internal collaboration, search, AI-assisted summaries and analysis, business context, source links, and related features made available over time.

Features may change, and not all features are available to every customer, plan, pilot, location, integration, or user role. Product descriptions do not expand a customer's rights beyond its applicable order form or signed agreement.

4. Customer accounts and administrators

Customers must protect account credentials and assign administrators and user permissions appropriately. Administrators may manage access and settings for their organization. The customer is responsible for actions taken through its accounts and must promptly report suspected unauthorized access.

5. Customer Data

"Customer Data" means information provided, imported, connected, transmitted, or generated through a customer's use of Reva, including business records and authorized communications.

The customer retains its rights in Customer Data. The customer grants Ritava Labs LLC a limited right to host, process, transmit, reproduce, and use Customer Data only as needed to provide, secure, maintain, and improve Reva and to satisfy legal obligations. Ritava Labs LLC does not obtain ownership of a customer's underlying business records merely by processing them.

6. Customer responsibilities

The customer represents and agrees that it has the appropriate rights, permissions, notices, consents, and lawful bases to:

• Connect Meta and WhatsApp business assets.
• Import customer, contact, and relationship data.
• Process business communications.
• Record or transcribe calls where applicable.
• Grant employees and contractors access.
• Provide Customer Data to Reva.
• Use Reva in compliance with applicable laws and platform rules.

Customers are responsible for industry-specific compliance and their communications with their own customers, employees, contractors, and other data subjects.

7. Meta and WhatsApp integrations

Reva integrations depend on Meta and WhatsApp services. Customers must comply with applicable Meta terms, WhatsApp policies, messaging rules, consent requirements, template requirements, and business policies.

Ritava Labs LLC does not control Meta approval, account quality, message delivery, template approval, phone-number availability, platform outages, pricing, suspensions, or policy changes. Reva may stop working with an integration if Meta changes, suspends, or restricts access. The customer remains responsible for lawful messaging and recipient consent.

8. Acceptable use

Customers and users must not use Reva to:

• Engage in illegal activity, fraud, spam, or harassment.
• Conduct unauthorized surveillance or access accounts without permission.
• Upload malicious code or disrupt the service.
• Circumvent security controls or usage limits.
• Resell Reva without written authorization.
• Scrape or reverse engineer Reva, except where applicable law prohibits that restriction.
• Violate Meta, WhatsApp, or another third-party platform's rules.
• Process data without the required rights or authority.
• Use AI output to make prohibited, discriminatory, or otherwise unlawful decisions.

9. AI-generated output

AI features may generate summaries, classifications, suggestions, analysis, or answers. Output may be incomplete, inaccurate, or outdated. Users must review important output and the available source information before acting.

Reva does not provide legal, financial, medical, employment, tax, regulatory, or other professional advice. The customer remains responsible for decisions and actions taken using the service.

10. Fees and payment

Fees may be set out in an order form, invoice, pilot agreement, subscription page, or other written agreement and are payable as stated there. The customer is responsible for applicable taxes other than taxes on Ritava Labs LLC's income.

Late or unpaid amounts may lead to suspension. Unless otherwise stated in a signed agreement, fees are non-refundable except where required by law. These Terms do not establish a particular price or plan.

11. Trials, pilots, and beta features

Trials, pilots, beta features, and previews may have additional limitations and may be changed or discontinued. Data or features may not be retained after a trial or pilot unless the parties agree otherwise.

12. Intellectual property

Ritava Labs LLC and its licensors retain all rights in the Reva service and related technology, including applicable software, design, documentation, brand, website, and service technology.

Subject to these Terms and the applicable customer agreement, the customer receives a limited, non-exclusive, non-transferable right to use Reva during its subscription, trial, or pilot. Third-party and open-source materials remain subject to their own terms.

13. Feedback

A customer or user may provide feedback voluntarily. Ritava Labs LLC may use that feedback without obligation to improve Reva or its services, but this permission does not include the customer's confidential information or unrelated intellectual property.

14. Confidentiality

Each party may receive non-public business, product, technical, customer, or security information from the other. The receiving party will use reasonable care to protect that information and will use it only to perform or receive the service, exercise rights, or meet legal obligations.

Confidential information does not include information that is:

• Publicly available without breach of an obligation.
• Previously known without restriction.
• Independently developed without use of confidential information.
• Rightfully received from a third party without restriction.
• Required to be disclosed by law, provided the receiving party gives notice where legally permitted and reasonably assists with protective measures.

15. Privacy and data protection

The Reva Privacy Policy explains how Ritava Labs LLC handles information in connection with Reva. Additional data-processing terms may apply under a customer agreement.

16. Security

Ritava Labs LLC uses reasonable safeguards appropriate to the service, but no service is completely secure. The customer is responsible for user access, device security, strong authentication, promptly reporting suspected incidents, and ensuring users do not share credentials.

17. Third-party services

Reva may rely on Meta, WhatsApp, hosting services, AI providers, and other third-party integrations. Third-party availability, terms, pricing, policies, and actions are outside Ritava Labs LLC's control. The customer's use of a third-party service may be governed by a separate agreement with that provider.

18. Suspension

Ritava Labs LLC may suspend or restrict access where reasonably necessary to address a security risk, illegal use, non-payment, platform-policy violation, threat to Reva or other users, legal requirement, or material breach. Where practical and lawful, Ritava Labs LLC will provide notice and an opportunity to address the issue.

19. Term and termination

These Terms continue while the customer uses Reva. Either party may terminate as permitted by an order form or signed agreement. Ritava Labs LLC may terminate or suspend access for a material breach that is not cured where a cure period applies.

After termination, access may end. Customer Data return, export, deletion, or retention depends on the applicable agreement, available product functionality, and legal obligations. Provisions that by their nature should survive termination will survive, including accrued payment obligations, confidentiality, intellectual property, disclaimers, liability terms, and general terms.

20. Disclaimers

To the maximum extent permitted by law, and except as expressly stated in a signed customer agreement, Reva is provided "as is" and "as available." Ritava Labs LLC disclaims implied warranties that may lawfully be disclaimed.

Ritava Labs LLC does not guarantee that Reva will be uninterrupted, that every integration will remain available, that every AI output will be accurate, that every message will be delivered, or that Meta will approve or maintain a customer's account.

21. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, business opportunities, or data, arising out of or relating to these Terms or Reva, regardless of the legal theory and even if advised that such damages were possible.

To the maximum extent permitted by law, Ritava Labs LLC's total aggregate liability arising out of or relating to these Terms or Reva will not exceed the greater of: (a) the fees paid or payable by the customer to Ritava Labs LLC for Reva during the three months immediately preceding the event giving rise to the claim; or (b) one hundred U.S. dollars (US $100). A signed customer agreement may establish a different liability cap. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

22. Indemnification

To the extent permitted by law, the customer will defend and indemnify Ritava Labs LLC and its personnel against third-party claims, damages, and reasonable costs arising from Customer Data, the customer's unlawful use of Reva, violation of third-party rights, violation of Meta or WhatsApp rules, or breach of the customer's representations under these Terms.

Ritava Labs LLC will provide reasonable notice and cooperation and will not agree to a settlement that admits fault by the customer or imposes a non-monetary obligation on the customer without consent. Additional or reciprocal indemnification terms may appear in a signed customer agreement.

23. Governing law and venue

Unless a signed customer agreement states otherwise or applicable law requires another result, California law governs these Terms without regard to conflict-of-law principles. The state and federal courts in Santa Clara County, California have exclusive jurisdiction over disputes arising from these Terms or Reva.

24. Changes to the service or Terms

Ritava Labs LLC may update Reva and these Terms as the service, platform requirements, or law changes. Updated Terms will be posted with a revised date. Material changes may also be communicated through the service or another reasonable method. Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.

25. Electronic communications

The customer agrees to receive agreements, notices, service messages, and other communications electronically. Electronic communications satisfy legal writing requirements where permitted by law.

26. General terms

A customer may not assign these Terms without Ritava Labs LLC's prior written consent, except as part of a permitted merger, reorganization, or sale of substantially all relevant assets. Ritava Labs LLC may assign these Terms in connection with such a transaction or to an affiliate.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. Neither party is liable for delay caused by events beyond its reasonable control. These Terms and applicable signed agreements are the entire agreement on their subject matter, with the signed agreement controlling in a conflict. These Terms do not create a partnership, agency, employment, fiduciary, or joint-venture relationship. Headings are for convenience only.

27. Contact

Questions about these Terms may be directed to: