For jewellery sales and coordination teams
One place to understand every customer relationship.
Every conversation, call, and customer detail. One clear view.
The bridal set finish is approved. Can you confirm delivery before 14 August?
09:38Internal thread on this message. Priya mentioned @Deepak to confirm the workshop date before replying.
We are checking the workshop schedule today. I will also share the current gold rate after our call.
09:42Rajesh confirmed the finish and asked for delivery before 14 August.
Confirm workshop date with Deepak
OpenShare current gold rate with Rajesh
TodayBridal set finish approved. Delivery timing and current gold rate are being coordinated across sales and workshop teams.
Finish approved in the wholesale-line conversation
Open conversationReviewed call note added by Priya
24 Jul · CallsContact details reviewed during workbook import
Mapping approvedFor jewellery wholesalers, manufacturers, and high-end retailers with dedicated sales and coordination teams
The owner sees fragments. The customer experiences one relationship.
- Conversations are split across company numbers, salespeople, and departments.
- Important calls and internal decisions rarely reach one durable customer record.
- Management cannot answer a simple question without asking several people to reconstruct what happened.
Four workspaces. One customer record.
Reva connects the work your team already does without flattening every source into a generic CRM screen.
Work across company conversations together.
Bring authorized WhatsApp conversations from multiple business numbers into one queue. Add internal notes, start a side thread from the exact customer message, and mention the teammate who can move the work forward.
Keep call context after the call ends.
Capture supported desktop calls through the installed companion, or add a manual voice debrief after a phone call. Review the transcript or employee report, approve the note, and keep the next action attached to the right person and company.
See the person, the company, and every authorized touchpoint.
Search People and Companies, filter by coverage, and open a timeline with calls and exact links back to each conversation. Add or correct a relationship, review unknown contacts, and import XLSX or CSV files through mapping review and a dry run.
Investigate the complete authorized record.
Owners can open a persistent Ask Reva session, continue an earlier investigation, and analyze relationships, conversations, calls, notes, and internal threads. Material answers show receipts, freshness, coverage, conflicts, and omissions.
A practical way to start
Connect eligible company numbers. Keep using the app your staff know.
WhatsApp Coexistence lets eligible businesses connect existing company WhatsApp Business numbers while staff continue using the app. It is one source inside the wider customer workspace, alongside calls, relationship history, collaboration, and owner analysis.
- 01Authorize the company number
The owner connects an eligible WhatsApp Business number through Meta.
- 02Keep the existing staff habit
Employees continue using the WhatsApp Business app they already know.
- 03Add the rest of the relationship
Authorized messages join calls, people, companies, and internal work in Reva.
Number eligibility, history, message types, and provider behavior remain subject to Meta's supported Coexistence flow.
One business record. Access still follows the person.
Staff see authorized work
Number, department, and role policies limit which conversations and source details each employee can open.
Owners see the complete permitted view
Relationships and Ask Reva give ownership the cross-team history available to their organization.
AI follows the same permissions
Authorization is checked before evidence reaches the model. Ask Reva cannot create a route around source access.
Answers show their limits
Receipts, freshness, coverage, conflicts, and omissions stay visible when they affect a decision.
Messages are stored encrypted, and sensitive actions leave an audit trail.
See one customer story across the whole business.
A thirty-minute walkthrough shaped around your numbers, team, and customer workflow.
Book a demo →